Omnichannel and Centralization
Integrated CRM tools
to provide excellent experiences.
UP TO 4 VIEWS
the different messaging and service channels of your company.
ROLES AND CONTROL
Create roles with hierarchies and permissions to efficiently manage operations and supervision.
Organize different inboxes and customize them according to query topic, customer status, and more!
Evaluate the performance of your agents to guarantee and optimize care and service constantly.
RICH MEDIA FORMATS
Receive and send texts with images, videos and links. Enriched content to add value.
REAL TIME STATISTICS
Incoming and ending conversations by date and inboxes.
Conversations in real time.
Waiting time, by inbox and date.
The performance of your agents minute by minute
Manage your clients
and your personalized conversations
View and edit contacts.
Take notes of the interaction.
Search for conversations by date and channel.
Switch conversation from Bot mode to Agent mode andvice versa.