advanced cONTACT center

improve USER experience

3CX offers advanced contact center functions for maximum employee productivity and better customer service.

Make sales, offer support, solve problems and build customer relationships using the latest unified communications technology.

With the 3CX Live Chat & Talk plug-in, your agents can chat, record videos and call your website visitors in real time for a truly seamless customer experience.

3CX guarantees that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.


Advanced reports, never miss a call

Traditional patented PBXs with call center functionality have proven to be too expensive or difficult to configure. 3CX solves this problem with 3CX PRO. Simple and intuitive call center management offers the information required to monitor the call queues in real time, ensuring that a single incoming call is not lost.

  • Integrated dashboard for real-time monitoring

  • Detailed reports of the longest wait time and abandoned calls

  • Time each agent logs in and out of his queue

  • SLA and callback statistics

  • Callback option for customers who do not wish to wait

  • Queue status monitoring.

  • Review of number of calls in a queue.


advanced queue features

The 3CX call center software ensures that you provide your customers quality service and that your agents always achieve their goals. Check the average and longer wait times, as well as the shortest talk time to ensure that no customer leaves your call center unsatisfied.

  • Log in and out of agents

  • Hunt by Threes - Randomized and prioritized

  • Callback: callers can hang up and maintain their position

  • Round Robin configuration


Superior features

3CX PRO provides you with all the tools you need to review the performance of your agents. Answered calls, abandoned calls, the longest average wait time and more are at your fingertips, allowing you to make sure your call center runs smoothly at any time.
Intervention modes on the calls of your agents:

  • Listen mode: allows you to listen to a call without the caller or agent knowing

  • Whisper mode: indicated to train new agents during a live call

  • Barge mode: allows you to intervene in a call if your agents are not doing a good job.


CRM integration

Improve customer experience with a fully unified solution.
3CX allows employees to work more efficiently by simplifying communications and offers simple integration with a wide range of CRM, ERP and accounting systems.

  • Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more

  • Automatic link of incoming calls to customer records

  • Start phone calls with just one click from your browser or application

  • Ensure customer satisfaction with a quick and easy interaction log