It is a biotechnology company. Founded in 2001, it is Faculty of Sciences of the University of the Republic in Uruguay´s first spin-off company. Such origins determine the innovative character that defines their bussiness and that has earned them multiple awards and recognitions.
“When the solution was implemented, the company had been left without customer service, given the explosive demand for our services during COVID-19. Our phone lines were completely saturated, even our personal phones went down. It was impossible to accompany this demand with human agents. The only way to solve was by incorporating the Wittybots chatbot."
Project Coordinator at ATGen
Meeting the growing demand for services during COVID-19 explotion, their operations and communications with its clients was a main challenge. The company went from performing 4 to 5 daily tests to a peak of 60,000 tests in one day in the midst of the health crisis.